Terms & Conditions

Last updated: 5 September 2026

1. About Us

This online store and related website (the "Website") are owned and operated by NUTRICARE LIMITED ("the Company", "we", "us", "our"), a limited company incorporated under the laws of the Hong Kong Special Administrative Region, with Business Registration Number 80743731-000-07-26-9 and registered address at Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong.

2. Acceptance of Terms

By browsing, accessing, or placing an order through this Website, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue use of the Website.

3. Eligibility

You must be at least 18 years of age and legally capable of entering into a binding contract to purchase from this Website. If you are under 18, you may only use this Website with the consent and supervision of a parent or legal guardian.

4. Nature of Products — Important Notice

4.1 The products sold on this Website are health supplements / dietary supplements. They are not medicines and are not presented as pharmaceutical products.

4.2 No description, image, article, or customer testimonial on this Website constitutes medical advice, and nothing on this Website should be interpreted as a claim to diagnose, treat, cure, or prevent any disease or medical condition.

4.3 Individual experiences may vary depending on factors including constitution, lifestyle, diet, and manner of use. We do not guarantee any specific health outcome.

4.4 If you are pregnant, breastfeeding, taking prescription medication, living with a medical condition, or scheduled for surgery, you should consult a registered medical practitioner or other qualified healthcare professional before using any supplement.

4.5 Keep products out of reach of children. Discontinue use and seek appropriate medical advice if an adverse reaction occurs.

5. Product Information and Pricing

5.1 We make reasonable efforts to ensure product descriptions, images, specifications, and prices are accurate, but we do not warrant that they are error-free. Actual product packaging or colours may differ slightly from images shown on screen.

5.2 Prices are displayed in the currency shown on the Website at the time of purchase. Shipping fees, taxes, duties, or other charges, where applicable, will be shown or communicated according to the relevant checkout and delivery arrangements.

5.3 We reserve the right to change prices, update, or discontinue products at any time without prior notice. The applicable price is the price displayed when you place your order.

5.4 If a product is listed at an obviously incorrect price due to system or human error, we reserve the right to cancel the affected order and issue any applicable refund.

6. Orders and Payment

6.1 Submitting an order constitutes an offer to purchase. A contract is formed only once we have accepted or confirmed the order and the required payment arrangement has been completed.

6.2 We reserve the right to refuse or cancel an order where, for example, a product is unavailable, a price is incorrect, payment verification fails, the transaction is suspected to be fraudulent, or the delivery address falls outside our service coverage.

6.3 Payments may be processed by third-party payment service providers. We do not store your full card details where those details are handled directly by the payment provider.

6.4 You are responsible for ensuring that payment, contact, and delivery information you provide is accurate and complete. We are not responsible for delays or losses caused by incorrect information supplied by you, to the extent permitted by law.

7. Returns

Returns, exchanges, and refunds are governed by our applicable Returns & Refund Policy, which forms part of these Terms & Conditions.

8. Intellectual Property

Content on this Website, including text, images, designs, video, and layout, may be owned by the Company, its licensors, or the respective brand and intellectual-property owners. Brand names, product names, logos, and trademarks remain the property of their respective owners. Content may not be reproduced or used commercially without the relevant owner's permission, except where permitted by law.

9. Acceptable Use

You agree not to use the Website for unlawful, fraudulent, or harmful purposes; attempt unauthorised access to systems or data; introduce malicious code; interfere with Website operation; misuse automated tools to harvest content; impersonate another person; or knowingly provide false information.

10. Limitation of Liability

10.1 To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, or consequential loss arising from use of, or inability to use, this Website or its products.

10.2 To the maximum extent permitted by law, our aggregate liability in respect of an order shall not exceed the amount actually paid to us for that order.

10.3 Nothing in these Terms excludes or limits any statutory right or liability that cannot lawfully be excluded or limited under Hong Kong law.

11. Third-Party Links and Services

This Website may contain links to, or use services provided by, third parties. We do not control third-party websites and are not responsible for their independent content, availability, privacy practices, or terms.

12. Changes to These Terms

We may amend these Terms from time to time. Updated Terms take effect when published on the Website unless otherwise stated. Your continued use of the Website after an update constitutes acceptance of the revised Terms to the extent permitted by law.

13. Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision shall be severed or limited to the minimum extent necessary, and the remaining provisions shall continue in effect.

14. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of the Hong Kong Special Administrative Region. Any dispute arising out of or in connection with these Terms or a transaction shall be subject to the jurisdiction of the courts of the Hong Kong Special Administrative Region, subject to any mandatory consumer rights that apply.

15. Contact Us

NUTRICARE LIMITED
Registered Address: Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong
Business Registration No.: 80743731-000-07-26-9
Email: hellonutricare@gmail.com